Virtual Visits 

At Brigham and Women's, we're committed to caring for our patients - especially during times when caring is needed most. Patients can count on personalized care from a team of neurosurgeons, both virtually and in-person. Every case is unique, and when it's appropriate, Brigham and Women's Virtual Visits give patients a convenient way to connect with our team of neurosurgeons without leaving home.

How Virtual Visits Work

Virtual Visits are one-on-one video or phone appointments with your neurosurgery provider. Depending on where you are in your care journey, Virtual Visits can be conducted for initial appointments for new patients, surgical consults, second opinions, and follow-up care across certain neurological diseases and spinal disorders so that you can begin – or continue – your treatment.

For video Virtual Visits, all you need is a smartphone, tablet or computer with a video camera to get started. Call or request an appointment online, and our team will guide you through the process. For those who do not have access to video technology, our providers are also offering Virtual Visits over the phone.

Our Safe Care Commitment 

The health and safety of our patients, families and staff is our top priority. We know that COVID-19 will be with us for the foreseeable future, so we're taking a comprehensive approach to provide you and your family the safest possible environment. Read our Safe Care Commitment.

Frequently Asked Questions About Virtual Visits

Is virtual care right for me?

Virtual Visits offer you the flexibility to stay connected to your care and treatment without having to leave your home. All providers within the Department of Neurosurgery are available for Virtual Visits. Depending on your individual condition and health scenario, your provider will help you arrange appropriate in-person care.

How can I try a Virtual Visit?

A Virtual Visit is dependent on each patient’s condition which will be evaluated upon scheduling. If you are interested in scheduling a Virtual Visit, please call or request an appointment online via the form below, and the staff from the Department of Neurosurgery and Brigham Virtual Care team will schedule your virtual visit and assist you with your set up to ensure you have a seamless experience.

What are the technology requirements?

Virtual Visits require:

  • Reliable internet access
  • A tablet, smartphone, or video-enabled desktop or laptop computer


  • For those who do not have access to video technology, Orthopedic providers are also offering Virtual Visits over the phone.

Prior to a scheduled Virtual Visit, patients will be sent information on how to access their Virtual Visit.

  • Video Virtual Visits can be conducted using the Patient Gateway or Zoom platforms. A link to the appropriate platform will be provided ahead of the scheduled visit by your orthopedic care team.
  • Patients can access their video Virtual Visits using the Patient Gateway or Zoom app on mobile or tablet devices, or via their internet browser on desktop or laptop computers.
How do I prepare for my first Virtual Visit?

Before you connect with your provider, our team will guide you through the process, including logging in to Partners Patient Gateway and testing your devices. Otherwise, prepare for your provider visit as you normally would, including having your questions and health updates ready.

Do I need to submit my medical records and imaging, such as x-rays, before my Virtual Visit?

The neurosurgery department staff will ask you to submit your medical records before your initial appointment. At that point, they will also determine if you need x-rays or imaging before your Virtual Visit. Imaging can be scheduled at any Brigham Health imaging location and will be sent to your provider before your visit. When you call to schedule your appointment, the staff will provide the steps to get this completed.

Can a caregiver, family member or significant other be in attendance during my Virtual Visit?

Caregivers, family members and/or significant others are welcome to join you during your virtual visit. Read this article, How Caregivers Can Support Virtual Visits During COVID-19, to learn more about caregiver support.  

What is the cost?

If your insurance covers Virtual Visits, you will be responsible for your standard insurance office visit co-pay.

Request an Appointment or Get a Second Opinion

To request an appointment, please call 857-307-6002 Monday - Friday, 8am-5pm ET or complete the form to receive a callback. 

We are steadfast in our commitment to treating you in the safest possible environment and are seeing patients both in person and through virtual visits (as soon as the next day and including evening hours). We're seeing new patients in Boston, South Weymouth, Milford, Pembroke, and additional locations.

Medical records need to be submitted before an appointment can be scheduled.


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